Cashback Policy

This Cashback Policy explains how customers will earn, get credited, redeem, and lose cashback.

Cashback: A benefit given to customers, usually as a percentage of eligible purchases, in the form of credits, rewards, or monetary value used toward future purchases.
Eligible Purchase: A purchase that qualifies under the rules for earning cashback (not all products/services may qualify).
Cartlow Credit: Amount of cashback accrued in the customer’s Cartlow account, which can be redeemed per the policy.
Redemption: Using the cashback credit toward future purchases or through available channels.
Expiry Date: The last date by which cashback credits must be used, after which they will lapse.
Fraudulent or Abusive Activity: Any attempt to exploit, misuse or manipulate the cashback program to gain an unfair benefit.

General terms and conditions apply on each promotion.
If using a cashback or rewards credit card program, the card/account must be in good standing.

Timing: Cashback is computed after the order is delivered with no return (or transaction settled).
Pending Period: Cashback may be subject to a delay, for example, but not limited to, being credited only after the expiry of the applicable return period for the order.
Caps: There may be maximum amounts per transaction, per month, or per campaign period.

Cashback credits are credited to the customer’s account (Cartlow Credit) once eligibility criteria are me, and cannot be withdrawn.
The timeframe for crediting (e.g. “within 7-10 days after delivery”) will be indicated.
The company reserves the right to withhold or cancel cashback credits in case of fraudulent activity or where returns/refunds occur.

Cashback can be used toward future purchases on our platform only.
Cashback cannot usually be transferred to bank accounts or converted to cash unless explicitly allowed.
May not be combined with some offers, coupons, or other promotions, based on terms.
Redemption process: how to apply credit at checkout, or use via card statement, etc.

Cashback credits expire after a certain period (e.g. 2 months) from the date they are credited.
Expired cashback credits shall no longer be redeemable, and the customer shall have no right to claim them after the expiry date.
Expiry dates will be clearly visible (e.g. in “My Account → Cashback / Credits” section).

If an item is returned or an order is cancelled, cashback earned on that order may be reversed or deducted from the customer’s credit balance.
If the order is partly delivered or partially cancelled, cashback may be adjusted pro rata.

The company retains the right to investigate any suspicious activity.
If fraud or abuse is detected, cashback credits may be cancelled, accounts suspended, or other actions taken.
Customers engaging in abuse may lose eligibility for future cashback.

We reserve the right to modify, suspend or terminate the cashback program (or part of it) at any time, with or without notice.
Any such changes will be communicated via our website, app, or via email insofar as reasonably practicable.

We are not responsible for delays in crediting caused by third-party payment/card processors.
Cashback value is not redeemable for cash unless specifically stated.
We are not liable for lost or expired cashback due to negligence or failure by the customer to use it.

This policy will be governed by the laws of [Department of Economic Development].