Shipping Policy

Cartlow Shipping Policy

 

1. Shipping Fees

• Fees may apply for expedited shipping options or for items that don't qualify for free shipping.
• Additional fees may apply for international shipping based on customs and duties.

2. Delivery Areas

• Cartlow ships to most addresses in UAE and KSA

 

3. Order Tracking

• Customers receive tracking information via email or through the Cartlow app to monitor their shipment's status.

 

Service Level Agreements (SLA)

1. Delivery Timeframes

• Standard Shipping: 3-5 business days.
• Two-Day Shipping: Guaranteed delivery within two business days for Cartlow store products.

 

2. Performance Metrics

• Cartlow aims to meet its delivery promises consistently, with specific targets for on-time delivery rates.
• They monitor performance and may provide compensation (e.g., credits) if they fail to meet the promised delivery timeframe for members.

3. Customer Support

• Cartlow provides customer support for shipping-related inquiries, including tracking issues, delivery problems, and returns.
• Customers can reach out via the website, app, or customer service hotline.