Complaints & Suggestions

We Value Your Feedback

At Cartlow, we strive to provide the best shopping experience possible. Your feedback is crucial in helping us improve our services. If you have any complaints or suggestions, please don’t hesitate to reach out to us.

How to Submit Your Feedback

1. Complaints: If you have encountered any issues with your order, product, or service, please let us know. Your concerns are important to us, and we are committed to resolving them promptly.

   • Contact Us: You can submit your complaint through the following methods:
     • Email: Send us an email at hello@cartlow.com. Please include your order number and a detailed description of your issue.
     • Phone: Call our customer service hotline at:
       • UAE: +971 (04) 5616814
       • KSA: +966 115119699
         Our representatives are available to assist you.

2. Suggestions: We welcome any suggestions you may have to enhance our services or product offerings. Your insights help us serve you better.

   • Feedback: Send us an email  hello@cartlow.com
   • Social Media: Connect with us on our social media platforms and share your suggestions directly.

What Happens Next?

• Acknowledgment: Once we receive your complaint or suggestion, we will acknowledge it within 2 business days.
• Investigation: Our team will investigate your complaint and work towards a resolution. We aim to resolve issues as fast as we can.
• Response: You will receive a response via your preferred contact method with the outcome of our investigation or any actions taken.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you are not happy with our resolution, please let us know, and we will do our best to make it right.